Terms & Conditions

1. Repair Booking & Estimates

By booking a repair with UBreakWeFix or leaving a device at our Newbury store, you authorize our certified technicians to inspect, disassemble, and perform necessary repairs. All quotes are free and confirmed before work commences.

2. 12-Month Warranty Coverage

All hardware repairs (including screens, batteries, dock connectors, and speakers) come with a 12-month parts and labour guarantee. This warranty covers manufacturing component defects and workmanship faults. The warranty is void if the device experiences subsequent accidental impact, glass breakage, liquid ingress, or tampering by third parties.

3. Liquid Damage Repairs

Liquid damage can cause progressive corrosion across multi-layer circuit boards. While our ultrasonic chemical cleaning and trace repair processes have a high success rate, liquid damaged devices carry a 30-day warranty due to the volatile nature of water exposure.

4. Uncollected Devices

Completed repairs must be collected within 60 days of notification. Devices left beyond 60 days without prior agreement may be recycled or disposed of to recover parts and storage costs in accordance with the Torts (Interference with Goods) Act 1977.

5. Data & Backups

While we make every effort to preserve user data, UBreakWeFix accepts no liability for data loss resulting from hardware failure during repair. Customers are strongly encouraged to back up devices prior to check-in.

Last updated: October 2026. UBreakWeFix Ltd, 71 Northbrook Street, Newbury.