Privacy Policy

1. Information We Collect

When you visit UBreakWeFix or submit a repair request, we collect contact details such as your name, email address, telephone number, device serial/IMEI numbers, and fault descriptions necessary to perform your device diagnostic, repair, and warranty tracking.

2. How We Use Your Information

Your personal data is solely used to communicate the status of your repair, issue estimates and invoices, honour our 12-month guarantee, and comply with UK statutory accounting rules. We never sell or rent your personal information to third parties.

3. Customer Device Data & Privacy

We maintain strict privacy policies concerning data stored on customer devices. Our technicians only access software components required to verify repair functionality (such as camera, speakers, touch digitiser, microphones). We recommend backing up sensitive files prior to repair.

4. Data Retention & Security

Repair job sheets and invoices are securely stored in accordance with HMRC requirements. We employ industry-standard encryption, strict access controls, and TLS connections across our website.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to request access to your personal information, rectification of inaccuracies, or erasure of your records where applicable. To make a data request, email us at youbreakwefix71@gmail.com.

Last updated: October 2026. UBreakWeFix Ltd, 71 Northbrook Street, Newbury, Berkshire, RG14 1AE.